Introduction and Scope

DesktopConnectflow operates as a comprehensive financial stability analysis platform, serving users across Thailand and internationally. This privacy policy explains how we collect, process, store, and protect your personal information when you use our services at desktopconnectflow.com.

We're committed to maintaining the highest standards of data protection while complying with Thailand's Personal Data Protection Act (PDPA) and international privacy regulations. This policy applies to all interactions with our platform, including website visits, account creation, and use of our financial analysis tools.

Information We Collect

We collect various types of information to provide and improve our financial analysis services. Our data collection practices are designed to be transparent and limited to what's necessary for service delivery.

We never collect sensitive personal data such as government identification numbers, medical records, or detailed banking credentials. All financial information collected is strictly for analysis purposes and remains under your control.

How We Use Your Information

Your information serves specific purposes related to delivering our financial stability analysis services. We process data based on legitimate business interests and your consent.

• Providing personalized financial stability assessments and recommendations
• Creating detailed analysis reports based on your financial data inputs
• Maintaining and improving platform functionality and user experience
• Sending important service updates, security notifications, and policy changes
• Providing customer support and responding to your inquiries
• Conducting research to enhance our analytical algorithms and services
• Ensuring platform security and preventing fraudulent activities

We don't use your information for aggressive marketing purposes or sell your data to third parties. Any communication you receive from us will be directly related to your use of our services or important updates you need to know about.

Data Storage and Security

Protecting your information is our top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or destruction.

Your data is stored on secure servers located in certified data centers. We use industry-standard SSL/TLS encryption for all data transmissions and employ additional encryption for stored sensitive information. Our technical team regularly updates security protocols to address emerging threats.

Access to your personal information is restricted to authorized personnel who require it for legitimate business purposes. All team members undergo security training and sign confidentiality agreements.

While we implement robust security measures, no system is completely immune to breaches. In the unlikely event of a security incident affecting your data, we'll notify you promptly and take immediate corrective action.

Data Sharing and Third Parties

We maintain strict controls over data sharing and only work with trusted partners who meet our security standards. Your information is never sold or shared for commercial purposes outside our direct service provision.

• Technical service providers who help maintain our platform infrastructure
• Analytics partners who assist in improving user experience (data is anonymized)
• Customer support tools that help us respond to your inquiries efficiently
• Legal authorities when required by law or to protect our legitimate interests
• Professional advisors including lawyers, accountants, and consultants under confidentiality agreements

All third-party partnerships include strict data protection clauses. Partners can only process your information for specified purposes and must maintain security standards equivalent to our own. We regularly review and audit these relationships to ensure compliance.

We never share your detailed financial analysis results or personal financial information with marketing companies, data brokers, or other commercial entities seeking customer information.

Your Rights and Control

You maintain significant control over your personal information and have several rights regarding how we process your data. These rights are designed to give you transparency and control over your privacy.

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask for identity verification to protect your information.

You can also manage many privacy settings directly through your account dashboard, including communication preferences, data sharing options, and visibility controls for your analysis results.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention practices are designed to balance service quality with privacy protection.

Active account data is retained while your account remains active and for up to 12 months after account closure. Financial analysis data may be retained longer if you've granted specific permission for research purposes or if required for legal compliance.

Technical logs and anonymized usage data are typically retained for 24 months to help us improve platform security and functionality. This data cannot be traced back to individual users.

You can request immediate deletion of your account and associated data at any time. Some information may be retained for legal purposes, such as transaction records required for financial regulations, but will be securely stored and not used for operational purposes.

International Data Transfers

While our primary operations are based in Thailand, some of our technical infrastructure and partner services operate internationally. We ensure all international data transfers comply with applicable privacy laws and maintain adequate protection standards.

When transferring data internationally, we use approved transfer mechanisms including adequacy decisions, standard contractual clauses, and binding corporate rules. These legal instruments ensure your data receives equivalent protection regardless of location.

Our cloud infrastructure partners maintain certifications including ISO 27001, SOC 2, and other international security standards. We regularly audit these relationships to ensure continued compliance with evolving international privacy requirements.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience, maintain security, and improve our services. We're transparent about what technologies we use and why.

• Essential cookies that enable basic platform functionality and security features
• Preference cookies that remember your settings and customization choices
• Analytics cookies that help us understand how users interact with our platform
• Performance cookies that optimize loading times and platform responsiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We don't use advertising cookies or share cookie data with advertising networks.

Our analytics are primarily first-party, meaning data stays within our systems. When we use third-party analytics tools, data is anonymized and aggregated to protect individual privacy.

Children's Privacy

Our platform is designed for adults making financial decisions and is not intended for users under 18 years of age. We don't knowingly collect personal information from children.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information immediately. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Users must confirm they're at least 18 years old during account creation. This age verification helps us comply with financial regulations and ensure appropriate service delivery.

Policy Updates and Changes

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, or privacy best practices. Material changes will be communicated clearly to all users.

When we make significant changes, we'll notify you via email and through platform notifications. The updated policy will include a new "Last Updated" date, and we'll maintain an archive of previous versions for reference.

Minor updates, such as clarifications or contact information changes, may be made without individual notification, but the updated policy will always be available on our website.

Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with updates, you can close your account and request data deletion.